Gaming Applications Analyst - Maryland

ID
2020-3129
Division
General and Administration
Department
Information Technology
Employee Type
Full-Time Exempt
Location : City
Hanover

Overview

Seeking an experienced professional to work as a Gaming Applications Analyst in our Information Technology department specializing in Gaming products. Gaming Applications Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. They formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes projects independently.

 

The Gaming Applications Analyst is expected to maintain expertise across an application environment (e.g., gaming suite) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. The position involves analysis and presentation of information to business owners, including Marketing, Player Development, Casino and Hospitality Operations.

 

These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.

Responsibilities

Core Service Standards

 

CLEAN

  • Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.

SAFE

  • Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.

 

FAST

  • Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

 

FRIENDLY

  • Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guests concerns.  Say thank you to departing guests.

 

FUN

  • Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

 ORGANIZATIONAL RELATIONSHIPS

A. Line:

  • Responsible to the Director of IT Applications for successful performance of assigned duties.
  • Responsible for the successful maintenance of gaming applications and processes

 B. Team:

  • Collaborates with other Casino departments on projects or tasks related to the business to ensure quality and efficient products are delivered.

SPECIFIC RESPONSIBILITIES AND DUTIES

  • Provide Subject Matter Expertise for business functions or configuration of application systems environments in the Live Casino & Hotel Application suite.
  • Facilitate meetings and workshops that involve eliciting process requirements and liaising with users.
  • In partnership with the IT Business Analyst provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within the gaming applications.
  • Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion.
  • Act as a representative of Technology Services to internal and external customers.
  • Monitor and maintain local IT infrastructure.
  • Debug production reported issues and suggest manual workarounds.
  • Perform other job related functions as assigned.

METHODS OF ACCOUNTABILITY

  • Demonstrated ability to maintain strict confidentiality relative to financial data, casino procedures, company and promotions and policies.
  • Through various oral and written reports to the Director of IT Applications and/or the Chief Information Officer.
  • Through positive feedback collected from surveys, focus groups, etc.
  • Through performance evaluations.
  • Through achievement of performance goals.

Qualifications

JOB REQUIREMENTS (SKILLS, KNOWLEDGE AND ABILITIES)

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Familiar in all aspects of system analysis, testing and a basic understanding of project management, system development life cycle and agile deployment methodologies.
  • Knowledge of third party systems that integrate with the Casino Management System (e.g. Micros POS, Infor HMS, Newave, MGT, Atrient, etc.)
  • The ability to take action by oneself without direction from others; to anticipate and develop solutions to problems without the aid of others for assigned projects.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases
  • Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Motivates self; needs no prodding or direction.
  • Offers unsolicited suggestions and ideas.
  • Effective time management.
  • Oral and written communication skills
  • Customer service skills
  • Interpersonal skills are required, and the ability to work in a team environment
  • Accuracy in completing assigned duties, paperwork, and reports in a timely manner.
  • Detail oriented with the ability to multi-task and prioritize under tight deadlines in an interruptive work environment
  • Changes course of action when appropriate or necessary.
  • Handles pressure and stress without sacrificing quality.
  • Maintains constructive project goal direction in face of unanticipated time constraints.

 MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Sound judgement, problem solving and decision making skills.
  • Excellent organizational, analytical and project management skills, with particular attention to quality and details.
  • Ability to maintain mental concentration for significant periods of time.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Excellent interpersonal and communication skills, and the ability to work effectively with all levels of the organization, individually and in groups as well as with agencies and vendors. Ability to adjust communication style for different audiences.
  • Ability to actively listen and understand and ask others for input and feedback.
  • Ability to clearly and courageously express ideas and be innovative.
  • Ability to work independently and to deal with ambiguity.
  • Ability to generate a project from concept to completion and work in concert with others.

 EDUCATION, TRAINING, AND EXPERIENCE

  • Bachelor’s degree in Information Systems or Computer Science preferred. Technical experience may be substituted in lieu of a degree or certification.
  • Casino gaming experience required.
  • 5+ years’ experience as a Gaming Applications Analyst or similar position.
  • 5+ years’ experience with Customer/Marketing Applications; including Websites, Loyalty Systems, Customer Relationship Management, and/or Campaign Management.
  • Agile experience preferred.
  • Solid problem-solving skills as well as demonstrated analytical abilities.
  • Strong skills in Microsoft OS and SQL Servers
  • Strong interpersonal and communication skills with ability to interact with employees at multiple levels of the organization

 

WORKING ENVIRONMENT AND CONDITIONS

  • Office environment.
  • 24/7 high energy casino with over 300,000 square feet of gaming and entertainment space and approximately 3000 employees. Position may be required to move around all areas with a sense of urgency.
  • Exposed to alcohol, smoke, bright lights, and noise

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