Surveillance Operator - Pittsburgh

General and Administration
Employee Type
Full-Time Non-Exempt
Location : City


Function (Scope and Main Purpose of Job)

The Surveillance Operator is accountable to observe and protect casino assets via CCTV.




Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.


Specific Responsibilities and Duties

  • Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
  • Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
  • Operate monitor room equipment.
  • Complete proper reports and documentation as needed.
  • Assist in training in CCTV equipment and alarms.
  • Other duties as assigned.


Job Requirements (skills, knowledge, and abilities) 

  • Knowledge of computers and CCTV equipment.
  • Must be able to read/write in the English language.
  • Excellent customer service skills.

Educational Requirements

  • One (1) to three (3) years’ experience in security and/or surveillance.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Must be able to sit for long periods of time.
  • Must be able to work in a confined space with low lighting.
  • Must be able to lift and/or carry up to 30lbs.
  • Must have excellent vision and hearing.
  • Must be able to grasp, handle, and reach with hands and fingers.
  • Stand and walk 30% of the time.

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.


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