Function (Scope and Main Purpose of Job)
Conducts due diligence reviews for new and existing customer accounts, verifying that customers are who they say they are, assessing their suitability, and assessing risk to the property.
Will create and maintain AML Know Your Customer (KYC) files to ensure compliance with applicable Federal and State gaming regulations. Responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements for Live! Casino and Hotel.
In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. Fast: Provide
FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
Job Requirements (skills, knowledge, and abilities)