KYC (Due Diligence) Coordinator - Philadelphia

General and Administration
Legal and Compliance
Employee Type
Full-Time Exempt
Location : City


Function (Scope and Main Purpose of Job)


Conducts due diligence reviews for new and existing customer accounts, verifying that customers are who they say they are, assessing their suitability, and assessing risk to the property.

Will create and maintain AML Know Your Customer (KYC) files to ensure compliance with applicable Federal and State gaming regulations. Responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements for Live! Casino and Hotel.

In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.


Core Service Standards


CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.  Fast: Provide

FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here


Specific Responsibilities and Duties


  • Abide by the Know Your Customer (KYC) Policy, related internal controls and standard operating procedures to comply with applicable state and federal regulatory requirements.
  • Perform and ensure the accuracy and completeness of KYC related case files, the investigative process and investigative result summaries.
  • Deliver and ensure timely submission of the KYC investigation results.
  • Maintain all required files, registrations and documentation, in accordance with state and federal law/regulations, the KYC Policy and AML Program.
  • Address potential non-compliance issues promptly and appropriately.
  • Provide KYC support and guidance to all departments, as needed, to promote positive guest relations through prompt, courteous and efficient service.
  • Stay abreast of all AML changes to federal and state laws/regulation, enforcement actions, FinCEN, AGA guidance, industry best practices and other relevant resources.
  • Compose written or verbal communication to Partners, Senior Management, Audit Committee, Compliance Committee and others, as required.
  • Other duties as assigned. 


Job Requirements (skills, knowledge, and abilities)  

  • Strong understanding and comprehension of all relevant Title 31/Anti-Money Laundering, law and regulation, investigations processes and casino operations.
  • Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Power Point and Access.
  • Ability to promptly respond to common inquiries, complaints, or requests from various internal and external parties in a professional manner.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of guests or team members of the organization.
  • Ability to solve practical problems and deal with stress.
  • Ability to read and interpret documents such as internal controls and manuals.
  • Ability to deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to maintain organization, meet deadlines, possesses integrity and discretion in handling confidential information.
  • Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays.
  • The team member must be able to operate a personal computer. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Educational Requirements

  • High school diploma or equivalency required.
  • Bachelor’s degree in criminal justice or related discipline from an accredited college or four year university, preferred.
  • At least three (3) years of experience with performing and overseeing Investigations, Case Management, Title 31 (Bank Secrecy Act), and Anti-Money Laundering regulations or KYC, in a casino environment preferred.
  • Must be able to obtain and maintain a valid non-gaming license as determined by the __________ Gaming Commission for the position and Alcohol Beverage Control card.


  • Physical Requirements 
  • The team member is regularly required sit, stand and walk, climb or balance, stoop, kneel, crouch and crawl. 
  • The team member may occasionally be required to lift and/or move up to twenty-five (25) pounds with assistance.
  • While performing the duties of this job, the team member is regularly required to talk and hear.
  • The team member is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. 

Working Conditions

  • 24/7 high energy multi-property casino environment.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. 
  • You may will work in an environment where smoking is allowed.


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