Table Games Floor Supervisor - Pittsburgh

Table Games
Employee Type
Full-Time Non-Exempt
Location : City


Function (Scope and Main Purpose of Job)

Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.


Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.


Specific Responsibilities and Duties

  • Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
  • Controlling gaming cards and equipment.
  • Responsible for the supervision and performance of the table games dealers.
  • Assists and advises other departments and company personnel as necessary, to assure the success of the table games.   
  • Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.  
  • Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
  • Development of staff, evaluating and training.
  • Review table game activities and promotional status with designated managers.
  • Meet with departmental directors and managers as necessary.
  • Excellent customer service.
  • Ensure the safety and security of guests and employees.
  • Other duties as assigned.


Job Requirements (skills, knowledge, and abilities) 

  • Methods of Accountability:
    • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
    • Through various oral and written reports.
    • Through achievement of performance goals.
  • Standards of Performance:
    • Management abilities demonstrated in managing the table games operations.
    • Maintain interpersonal working relationship among all personnel.
    • Oral and written communication skills.
    • Willingness to assume responsibility relative to the performance of the table games.
    • Obtainment of departmental budget and goals.
    • Effective managing of the staff.
    • Accuracy in completing assigned duties, paperwork, and reports.
    • Must be proficient with all Microsoft software products.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Good public relations/guest service skills.

Educational Requirements

  • Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
  • Technical school education in dealing specified games.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
  • Sitting 5%
  • Walking 10%
  • Standing 75%
  • Keyboarding 10%
  • Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
  • 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing. 

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.


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