Table Games Floor Supervisor - Pittsburgh

ID
2021-3252
Division
Gaming
Department
Table Games
Employee Type
Full-Time Non-Exempt
Location : City
Greensburg

Overview

Function (Scope and Main Purpose of Job)

Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
  • Controlling gaming cards and equipment.
  • Responsible for the supervision and performance of the table games dealers.
  • Assists and advises other departments and company personnel as necessary, to assure the success of the table games.   
  • Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.  
  • Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
  • Development of staff, evaluating and training.
  • Review table game activities and promotional status with designated managers.
  • Meet with departmental directors and managers as necessary.
  • Excellent customer service.
  • Ensure the safety and security of guests and employees.
  • Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Methods of Accountability:
    • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
    • Through various oral and written reports.
    • Through achievement of performance goals.
  • Standards of Performance:
    • Management abilities demonstrated in managing the table games operations.
    • Maintain interpersonal working relationship among all personnel.
    • Oral and written communication skills.
    • Willingness to assume responsibility relative to the performance of the table games.
    • Obtainment of departmental budget and goals.
    • Effective managing of the staff.
    • Accuracy in completing assigned duties, paperwork, and reports.
    • Must be proficient with all Microsoft software products.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Good public relations/guest service skills.

Educational Requirements

  • Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
  • Technical school education in dealing specified games.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
  • Sitting 5%
  • Walking 10%
  • Standing 75%
  • Keyboarding 10%
  • Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
  • 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing. 

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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