Guest Service Representative - Part Time - Greensburg

ID
2021-3291
Division
Gaming
Department
Slots
Employee Type
Part-Time Non-Exempt
Location : City
Greensburg

Overview

Function (Scope and Main Purpose of Job)

 

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

 

Specific Responsibilities and Duties

  • Welcomes customers.
  • Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
  • Informs members of benefits, contests and promotions.
  • Replaces lost club cards.
  • Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
  • Assists with payment of slot jackpots, ticket fills and equipment jams.
  • Repairs minor slot machine malfunctions.
  • Notifies slot technicians when machine malfunctions require technical assistance.
  • Discretionary ability to extend complementary services in accordance with the approved comp matrix.
  • Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
  • Complies with internal controls, standards and procedures.
  • Ability to extend complimentaries in accordance with the property comp matrix.
  • Other duties may be assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests.
  • Available to work flexible shifts, weekends and holidays

Educational Requirements

  • High school diploma, GED or equivalent work experience in a customer service environment
  • Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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