Player Development Manager - Greensburg

ID
2021-3567
Division
Marketing
Department
Marketing
Employee Type
Full-Time Exempt
Location : City
Greensburg

Overview

The Player Development Manager is responsible for growing actual revenues annually, consistent with property plan, and cross property goals. Improves program margin through management of reinvestment and other expenses. Implements and capitalizes on corporate, division and property VIP player’s initiatives, including VIP players contact management objectives. Maintains strong service culture with high employee and guest satisfaction levels. The Player Development Manager is responsible for the successful operation of the VIP Service team

Responsibilities

  • Develops and manages the budget for Player Development.
  • Develops programs, processes and events to attract and retain VIP players to choose Live! Casino and their primary venue for gaming and entertainment.
  • Develop and manage programs and processes with a return on investment and player attraction and retention that exceeds the competition in the region.
  • Develop and manage open communications and excellent working relationships with peer groups from all operational areas.
  • Know and be known by peer group.
  • Responsible for the booking of special entertainment events, shows, promotions, and parties for VIP players to assure a favorable entertainment and gaming experience.
  • Develop and manage department’s financial data.
  • Review activities and promotional status with the Director of Casino Marketing.
  • Developing and managing programs and processes for customer service and recognition of VIP players with emphasis on VIP players new and repeat.
  • Monitor and adjust performance to local competition meet with departmental directors and managers as necessary.
  • Provides training, interviews for hire, prepare schedules and conducts performance evaluations of the Player Development Team.
  • Ability to extend complimentaries in accordance with the property comp matrix.

Qualifications

Job Requirements (skills, knowledge, and abilities)

  • Casino industry experience is desired.
  • Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Knowledge and experience player tracking systems.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Knowledgeable of credit process and procedures Knowledge of Microsoft Office suite applications.

    Educational Requirements
    • A four (4)-year degree in a related field or equivalent work experience in all gaming, Relationship Marketing, casino operations and marketing.

 

Physical Requirements

    • 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
    • Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
    • Sitting 70%
    • Walking 25%
    • Standing 5%
    • Keyboarding 50%
    • Use of going up and down 31 stairs multiple times per day and elevators

 

Working Conditions

    • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
    • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
    • You may occasionally work in an environment where smoking is allowed.

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