Busser - Sports & Social - Greensburg

ID
2021-3600
Division
Food and Beverage Departments
Department
Hidden (34117)
Employee Type
Part-Time Non-Exempt
Location : City
Greensburg

Overview

Function (Scope and Main Purpose of Job)

 

Works hands-on with service personnel and food and beverage management to ensure high quality of food and beverage service with emphasis on customer satisfaction.

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

 

Specific Responsibilities and Duties

  • Works in a supporting role with servers and beverage servers.
  • Must provide complete customer satisfaction with the highest level of service.
  • Responsible for the restocking of dishes and disposables and keeps the server station stocked to par and any other items that need replenishing.
  • The busser duties include keeping all workstations clean and orderly state, including the dining room.
  • The busser must immediately clear, clean and sanitize tables after customer leaves.
  • Reset tables according to specifications of location.
  • Sweeping of dining room floor around tables.
  • Occasional delivery of food or beverages to the table.
  • Ability to communicate effectively with others; understands and complies with all company and departmental rules and regulations.
  • Performs additional duties as assigned.
  • Abides by company and department specific appearance standards.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Must be RAMP certified.
  • Must be knowledgeable and adhere to all PLCB regulations.
  • Must be able to work in smoke filled environments.
  • Required to work nights, weekends, and/or holidays.
  • Carrying or lifting items weighing up to 75 pounds.
  • Handling objects (including food and utensils), products, and bussing tubs/trays.
  • Standing, bending, stooping, and kneeling

Educational Requirements

  • High school diploma or equivalent preferred.

Physical Requirements

  • 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed. 
  • Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Handling, carrying or lifting items weighing up to 75 pounds.
  • Must be able to work in a smoke-filled environment.
  • Ability to stand for long periods of times without sitting or leaning 
  • Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels 
  • Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.

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