Sportsbook Customer Service - Greensburg

ID
2021-3685
Division
Gaming
Department
Sportsbook
Employee Type
Part-Time Non-Exempt
Location : City
Greensburg

Overview

Function (Scope and Main Purpose of Job)

 

Responsible for accurate cash transactions and processing of sportsbook wagers and payments.

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

 

Specific Responsibilities and Duties

  • Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
  • Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.
  • Maintains and balances a till for use in issuing and redeeming tickets and vouchers.
  • Maintain a neat and well-stocked window for the next shift.
  • Responsible for processing transactions accurately and maintaining accurate reconciliations.
  • Must be aware of all Title 31 procedures and logging.
  • Must know all terms and conditions pertaining to sports wagering.
  • Must be fully aware of all lines and odds in the Sports Book.
  • Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.
  • Ensures compliance with all regulatory controls of the state gaming agency.
  • Promotes superior guest service.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Prior sports and sports betting knowledge is preferred.
  • Must be able to communicate well with the public.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
  • Must have a thorough knowledge of approved Responsible Gaming Program.
  • Must be able to work flexible shifts including nights, weekends, and holidays.

Educational Requirements

  • High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.

Physical Requirements

  • 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed. 
  • Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
  • Ability to stand for long periods of times without sitting or leaning.
  • Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

  • 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
  • Ability to stand and walk for long periods of time without sitting or leaning.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.

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